Zappix Inc. Announces New Multinational B2B Client For On-Demand Customer Service
Summary
The leader in On-Demand Customer Service Solutions including Visual IVR has signed a new multinational B2B client. “We are excited to work with our client to transform their customer experience (CX) and provide a more enjoyable user journey while modernizing this B2B’s customer service process,” said Yossi Abraham, Zappix president. “Zappix On-Demand Customer Service Solutions provide digital self-service customer care and allow companies to provide multi-channel access to their customers.” Zappix solutions will help the new B2B client: On-Demand Apps and Zappix Visual IVR Solutions deliver fast, simple, automated customer service capabilities accessible from more digital channels 24/7. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
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