Advanced Kiosks Adds Video Chat & Co-browsing to ZAMOK Kiosk Software Suite
Summary
Available July 1st, leading self-service technology integrator Advanced Kiosks has a new ingredient companies can add into their special recipes for exceptional customer service. With just a webcam, speakers, microphone and the ZAMOK software package, interactive kiosks now make it cost-effective to offer in-person expert consultations on demand. Imagine a single customer service agent sitting at company headquarters, able to remotely monitor satellite offices across the country and manage 20 to 40 kiosks. Howard Horn, President of Advanced Kiosks explains, "The pre-chat survey tool can ensure users are connected with the appropriate team member to maximize the value of your resources. Plus the visual component of video chat enables more holistic communication between remote service agents and customers than voice-only calls.
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