Chorus.ai Wins 2019 Excellence in Customer Service Award
Summary
The award recognizes companies investing in customer service and experiences that drive loyalty and develop deeper relationships. Chorus.ai is the first platform built to understand the conversation drivers of business outcomes so agents can create high-quality, consistent customer experiences at scale. Founded in 2015, Chorus.ai’s Conversation Intelligence Platform identifies and helps teams replicate the performance of top-performing reps by analyzing their sales meetings. Customers like Zoom, Outreach, Qualtrics, Adobe, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-to-100%. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.