Punchh Introduces Artificial Intelligence Enabled Customer Insights Solution
Summary
The new product allows brands to extract valuable insights from customer reviews using Punchh’s natural language comprehension engine built with industry-leading deep learning and artificial intelligence. Its natural language processing model achieves human-level performance, defined as more than 93 percent accurate, and features multi-language support. “Manually reading every review is prohibitively time-consuming for most retailers, which leads to slower response times and poor customer experiences. Our solution uses AI and machine learning to help brands analyze reviews at scale and immediately identify critical information so they can focus on high-level insights and make quick decisions to strengthen customer relationships and increase loyalty.” Monitors trendlines in key sentiment categories such as customer service, quality, wait times, and ambience Runs campaign studies to gauge the success of specific initiatives including new products, new locations, mobile apps and more Distributes personalized recommendations through chat and voice-based customer service to offer support and prevent churn Minimizes biases with large training data sets from collective reviewer experiences Maintains full access to original reviews
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