Tangoe Launches New Enterprise Lifecycle Experience for Apple
Summary
With the addition of Tangoe services and support capabilities, customers gain deeper insights into their Apple program to lower total cost of ownership, streamline deployment and increase employee satisfaction. “We are thrilled to give our customers a holistic and transparent view into their iPhone, iPad, Mac and Apple Watch install base and cellular usage, all within the Tangoe MMS platform. The team assesses customers’ iOS, Mac and Wi-Fi deployment readiness, offloads UEM administration and enables automated device configuration with Apple Business Manager to integrate macOS with existing directory services to accelerate employee choice initiatives. With Tangoe’s current first-call resolution rate of 96%, customers will be delighted to be able to call into the help desk, speak to a knowledgeable expert and have their issue(s) resolved as quickly as possible. “Working with Apple lets us extend our enterprise technology management solutions in the marketplace and help our joint customers work more efficiently,” said Bob Irwin, Tangoe CEO.
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