Pegasystems buys VC-backed In The Chat Communications
Summary
Founded in 2010 by President and CEO John Huehn , ITC helps businesses more effectively find and engage with customers through social media. CAMBRIDGE, Mass., May 13, 2019 /CNW/ — Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. These capabilities will debut as part of a new customer engagement solution at PegaWorld 2019, Pega’s annual conference from June 2-5 in Las Vegas. “In The Chat’s technology and the talented employees behind it will bring valuable new capabilities to our customer engagement solutions,” said Kerim Akgonul, SVP of products, Pegasystems. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs.
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