Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies

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SANTA CLARA, Calif.--( BUSINESS WIRE )--Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that Welch’s , the company famous for its juices, jams and other grape products, has upgraded its communications infrastructure with Avaya IX Workplace solutions to bolster customer experience and workforce efficiency. By upgrading their communications infrastructure to Avaya IX Workplace, Welch’s has been able to significantly increase the efficiency and effectiveness of its operations, and provide for superior customer engagement bolstering this iconic brand with delicious products sold in 50 countries around the world. “We had been considering modernizing our communications platform to support our digital transformation initiatives, and after evaluating a number of alternatives we found that the Avaya IX Workplace solution was the best fit,” said Chuck Holtz, Welch’s plant systems manager. Welch’s solution includes Avaya’s advanced desktop IP phones, giving its knowledge workers a full range of unified communications features and a user interface that can be personalized. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control.

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