Tendril Acquires Utility Personalization and Customer Experience Leader EnergySavvy
Summary
With this acquisition, Tendril’s expanded platform now delivers proven solutions for the full range of C-level, residential customer experience challenges: reducing service costs, increasing satisfaction, and executing strategic initiatives, such as serving low-income households and supporting TOU rates. “Tendril knows that delivering radically better utility customer experiences is central to our ability to help shape and lead the clean energy revolution,” said Adrian Tuck, CEO, Tendril. Tendril’s Behavioral Energy Efficiency (BEE), Customer Engagement and Demand Management solutions are trusted by some of the nation’s largest and most innovative utilities to power modern DSM programs. “Teaming up with Tendril creates a platform that unites all residential utility customer data, analytics and insights in one place,” said Aaron Goldfeder, CEO, EnergySavvy. As utility CCOs and business leaders plan the next stage of customer experience investment—from personalization to DSM to engagement—the natural next question is, ‘Shouldn’t we be talking to Tendril?’”