To Enhance Member Experience, Citadel Selects Avaya Solution for Next-Generation Customer Engagement

▤ Summary

The Avaya Oceana solution will allow members to receive assistance through the channel and device of their choice,” said Pam Krupansky, Vice President, Citadel. With the Avaya Oceana solution, Citadel can provide a seamless member service experience through email, chat, the call center, and even social media. At over $3 billion in assets, it is one of the area’s largest locally owned financial institutions, proudly serving residents of Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia counties. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control.

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