ManageEngine Debuts Conversational Virtual Support Agent for its ITSM Solution at its 2019 User Conference
Summary
Zia can answer simple questions, perform service desk operations, and interact with third-party apps, reducing response times and boosting technician efficiency. One of the biggest challenges for service desk teams is striking the right balance between business-critical ITSM projects and keeping up with daily firefighting or answering less crucial questions from end users. Virtual support agents are also valuable for technicians working in the field who may not have access to standard service desk interface and resources. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. We have offices worldwide, including the United States, the Netherlands, India, Singapore, Japan, China, and Australia as well as a network of 200+ global partners to help organizations tightly align their businesses and IT.
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