Mitel Empowers Businesses to Deliver Next-Generation Customer Experiences
Summary
Today, the company introduced further platform and application integrations and launched a new contact center-as-a-service (CCaaS) solution powered by Talkdesk to help businesses exceed customer expectations in a digital-first world. MCloud Connect CX builds on Mitel’s call control expertise and extensive global network of resources and marries it with a modern cloud architecture and consumer-like usability provided by Talkdesk, the industry’s fast-growing CCaaS vendor. This all-in-one solution combines communications and contact center tools into a single application, enabling businesses to seamlessly serve customers through any channel, anywhere. It’s what separates the leaders from everyone else, and no business – large or small – can afford to approach it with half measures,” said Bob Agnes, EVP and President, Mitel Products and Solutions. Through our dedication to continuous innovation and select strategic partnerships, we’re helping companies transform the experiences they provide their customers and stay ahead of the competition.”
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