Employers Embrace AI for Benefits — Employees Remain Cautious

▤ Summary

Prudential released a study showing employers are much more eager than employees to use AI for benefits support. The report highlights a trust gap, with privacy, security, and accuracy concerns slowing adoption. Employees are more open when AI is tied to personalization, but they still want human help for important benefits decisions. The findings suggest benefits teams need better education and communication before AI-powered tools can gain wider acceptance.

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