Service Owner in fintech: who is responsible for the service when there are too many teams between the customer and the screen

▤ Summary

This article explains the Service Owner role in fintech and how it fits between customers, product teams, backend teams, and frontend teams. It focuses on end-to-end service responsibility, SLA and SLO management, incident handling, and reliability ownership. The piece also distinguishes the Service Owner from the Product Owner and highlights how the role helps coordinate priorities across teams. It positions the role as a practical operating model for improving service quality, observability, and post-incident follow-up.

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БКС Технологии

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