Halp Raises $2.6M to Transform IT Support with Conversational Ticketing
Summary
Announcing Halp, a conversational ticketing solution for IT teams allowing them to assign, prioritize, and answer requests from Slack in a message-based interface. The funding will be used to grow and scale Halp, fueling the startup as it builds the next generation of internal support software.The company launched in 2017 as BubbleIQ, an integration between Slack and Zendesk. Co-founder and CEO Fletcher Richman realized that while workplaces were moving away from email-based communication and towards conversational messaging, internal ticketing remained inefficient and stuck in the past. “Conversational messaging is the future, and with this funding, we are helping companies upgrade their legacy ticketing systems and solve internal problems faster and more efficiently. With this funding, rebranding, and launch, Halp will continue to enhance the product by adding more integrations, increasing the ability for teams to automate their work, measure efforts and quantify the need for additional resources.
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