AI hype vs. reality: Why technology alone is not enough

▤ Summary

This article argues that successful AI adoption depends more on people, processes, and governance than on technology alone. It uses Klarna and W&W Group examples to show that automation without human oversight and clean data can create problems instead of solving them. The piece also highlights the need for training, clear standards, and close alignment between IT and business teams. It connects these operational lessons to the EU AI Act and the compliance work financial organizations must prepare for. The article ends by emphasizing that domain expertise and validation remain essential in the LLM era.

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