Convey Debuts Delivery Experience Management with Exception Recovery, Helps Retailers Convert Last Mile Issues into Customer Loyalty Opportunities

▤ Summary

Part of fulfilling that commitment includes a great delivery, which requires collaborating with carriers efficiently and transparently in order to ensure the best possible experience. Convey’s tools have helped to drive a seamless tracking portal with all of our carrier partners, and we are excited about the potential as we apply Exception Recovery capabilities across our entire transportation network, elevating all customer deliveries to the next level,” said Jay Kirkham, senior vice president of operations at ICON Fitness & Health. DEM combines powerful logistics, customer experience and support capabilities that help retailers take control of last mile delivery, uphold brand promises and protect the bottom line. With Convey’s Exception Recovery, early adopter retailers and their carrier partners have achieved impressive results: 80% faster response times and 63% improved on-time rates. ); customize views, receive intelligent alerts and gain visibility with flexible search functions Assign owners and collaborate across teams and carriers to share files, communicate and track activity in a single space Track and manage activity with shared dashboards to analyze performance and set exception-handling SLAs by agent, carrier or exception type

▦ Linked Companies

Convey

$1M to $5M