Citizens test Social Security digital tools before launch

▤ Summary

Portugal’s Social Security institute is involving citizens and companies in testing digital prototypes before release. The team uses a volunteer network to review mock-ups, spot usability issues, and provide feedback early in the development cycle. The goal is to fix menus, buttons, and workflows before millions of users rely on them. The initiative already includes thousands of registered companies and hundreds of citizens, with most tests happening remotely. The article also highlights a broader shift toward building public digital services with users rather than only for them.

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