Patient-centered healthcare: how to design care beyond the service - Agenda Digitale

▤ Summary

This article argues that patient centricity in healthcare needs to move from a stated principle to a designed operating model. It proposes a three-part framework: Experience by Design, Data by Evidence, and AI by Governance. The piece highlights the growing importance of interoperable health data, patient-reported outcomes, and responsible AI oversight in improving care pathways. It also points to regulatory changes such as the European Health Data Space and Italy’s AI-related law as enablers for more integrated healthcare delivery. Overall, the article frames patient-centered care as a strategic, operational, and technological discipline.

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