Italian authority investigates Microsoft 365: allegation of opaque price increases

▤ Summary

Italy’s competition authority has opened an investigation into Microsoft over how it communicated price increases for Microsoft 365. The probe centers on the bundling of Copilot and Designer with consumer subscriptions and whether customers were clearly informed about the higher cost and opt-out process. The article also notes that Microsoft has raised prices for business subscriptions starting in July 2026. The issue matters beyond Italy because it may influence consumer-protection actions in other EU markets and adds to scrutiny of Microsoft’s AI-driven pricing changes.

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