Italian watchdog probes Microsoft over 365 price hike concerns

▤ Summary

Italy’s competition watchdog has opened an investigation into Microsoft’s handling of Microsoft 365 price changes and customer communications. The regulator says Microsoft may not have clearly explained that Microsoft 365 now includes Copilot and Designer AI services and that some users were moved to a costlier default plan. The probe also looks at whether Microsoft’s messaging restricted consumer choice or violated consumer protection rules. The case follows prior EU scrutiny of Microsoft’s bundling practices and adds fresh regulatory pressure around its cloud and productivity offerings.

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