Alight Solution’s Use of Verint’s Intelligent Virtual Assistant Technology Wins 2018 Opus Research Award
Summary
MELVILLE, N.Y.--( BUSINESS WIRE )-- Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced that Alight Solutions has received the 2018 Opus Research Conversational Commerce Award by leveraging Verint’s Intelligent Virtual Assistant ™ (IVA) to transform its web self-service experience with automation. The Opus awards showcase excellence and achievement for real-world implementations of conversational user interfaces for customer engagement, digital commerce, self-service, employee assistance and intelligent devices. A team of five judges awarded Alight among over 20 submissions from multiple industries around the world on key criteria including business value, customer experience, innovation and productivity. We decided that intelligent virtual agents were the most promising solution, and chose Verint’s IVA to handle our complexities, create great experiences and provide a positive business impact.” “We are proud that Opus Research has recognized Alight’s achievement with Lisa, and that Alight chose our IVA solution as the foundation,” says Verint’s Michael Southworth, general manager, intelligent self-service.
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