Reimagining User Experience Through Agentic Operations, Unlocking New Growth
Summary
Huawei Carrier Business used the OTF 2026 keynote to position agentic AI as a way for telecom operators to improve customer experience and unlock new growth. The message centered on four operational upgrades across the Buy, Use, Assure, and Retain stages of the customer journey. Huawei cited joint innovation examples with carriers in Thailand, Hong Kong, Saudi Arabia, and China to show faster service launch, better experience, faster complaint resolution, and lower churn. The article frames agentic operations as a commercial and operational model for telecom providers rather than a standalone product announcement.
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