Creative Virtual Named Product Leader by Frost & Sullivan for...
Summary
Analyst firm Frost & Sullivan selected Creative Virtual based on a strong overall performance in the industry and the effective way the company helps clients gain a realistic view of artificial intelligence (AI). Today the company’s V-Person™ virtual agent, chatbot and live chat technology is trusted by organisations around the world to deliver seamless, fully-integrated, end-to-end engagement for both customers and employees. All Creative Virtual’s solutions are backed by a powerful orchestration platform, V-Portal™ , that allows clients to bring together large amounts of information and create a central point of control, thus generating a more consistent, convenient and efficient customer experience. “For instance, while most organisations realise the need to apply AI and machine learning to their customer experience initiatives, Creative Virtual stresses the need to be smart about the choices the client makes. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels.
Classifications
AskAI Classifications
LabelsLinked Companies
