The Right Support at the Right Time: Introducing PRTG Premium Support
Summary
Paessler is introducing PRTG Premium Support with three tiers: Essential, Advanced, and Enterprise. The new model matches support levels to customer environment size, complexity, and criticality. Existing customers can now upgrade as their monitoring needs grow, and Enterprise adds 24x7 coverage, faster critical-response SLAs, and more direct engineering access. The launch also keeps unlimited cases and self-service resources across all tiers. This change gives customers a clearer path to evaluate higher support levels as their infrastructure becomes more mission-critical.
Classifications
industries
HealthTech
applications
Networking and Cloud
AI Classifications
Labels
Network Monitoring Software
IT Operations Management
Infrastructure Monitoring
Linked Companies
Paessler GmbH
$50M to $100M