Cresta Announces Partnership with New York Mets To Optimize Ticket Services With Conversational AI
Summary
Cresta announced a partnership with the New York Mets to deploy its AI platform across ticketing and fan service operations. The Mets will use AI Agent, Agent Assist, and Conversation Intelligence to answer fan questions, support ticketing representatives, and identify service trends. The rollout aims to improve fan experiences while increasing efficiency for the team. This deal also positions Cresta in a visible enterprise customer environment that can support broader sales conversations in customer experience automation.
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Artificial Intelligence
SaaS
Customer Experience Software
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Cresta
$10M to $25M