Retail and Ecommerce Companies Face More Than $5 in Costs for Every $1 Lost to Fraud Amid Rising Complexity and Customer Experience Pressures

▤ Summary

LexisNexis Risk Solutions released a study showing that fraud now costs retail and ecommerce businesses more than $5 for every $1 of direct loss in the US and Canada. The report links stronger anti-fraud controls to higher customer churn, highlighting the tension between security and customer experience. It also points to rising risk from AI-powered agentic commerce and the need for more adaptive fraud controls. Merchants are increasingly moving toward integrated fraud prevention that combines identity verification, device intelligence, and behavioral analytics.

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