Kyndryl Report: AI Adoption Accelerates as Workforce Readiness Becomes the ROI Difference Maker
Summary
Kyndryl’s new People Readiness Report says AI adoption is accelerating, but workforce readiness is lagging and limiting ROI. The study of 1,100 leaders finds only 23% believe their workforce is fully ready for AI, down six points from last year. It highlights that organizations get better results when they redesign roles, strengthen governance, and invest in training and change management. The report also shows rising trust and performance among companies that have built stronger operating models around AI.
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