TELUS Digital and ElevenLabs Partner to Scale Voice AI Alongside Frontline Customer Care Teams

▤ Summary

TELUS Digital and ElevenLabs are partnering to bring enterprise voice AI into customer care operations. TELUS Digital will act as the preferred implementation partner for ElevenAgents, handling integration, governance, deployment, and ongoing managed services. The companies are targeting customer service use cases where AI can handle routine interactions and route complex issues to human agents. TELUS Digital is also already using ElevenLabs internally and at TELUS Communications, which supports the commercial rollout. The partnership creates a go-to-market opportunity across telecom, financial services, utilities, retail, and other high-volume service sectors.

▦ Linked Companies

TELUS International

$1B+

ElevenLabs

$50M to $100M