AWS AI Partner Caylent CEO On Surging Anthropic Claude Demand, Amazon Connect Deal Wins And A ‘New Class’ Of Managed Services
Summary
Caylent is expanding its AWS-aligned AI and managed services business as demand for Anthropic Claude and Amazon Connect accelerates. The company says its ACE practice targets the gap between enterprise demand for agentic AI and the delivery, governance, and operating model expertise needed to deploy it. It also recently acquired Pronetx to strengthen its Amazon Connect and customer experience capabilities. AWS has signed a multiyear Strategic Collaboration Agreement with Caylent to support growth across agentic AI, managed services, and CX transformation. Caylent plans to use that support to scale its engineering team and build new capabilities on AWS AI services.
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$1B+