Man wins Rs 15,013 after Flipkart cancelled Rs 21,977 order ‘without consent’

▤ Summary

A Haryana consumer commission ordered Flipkart to compensate a customer after it cancelled a confirmed order without the customer’s consent. The ruling said the platform could not avoid responsibility by claiming intermediary status because it managed the order, shipment, refund, and grievance process through its own platform. The commission also noted that the product later appeared at a higher price, which strengthened the view that the cancellation was arbitrary. The case reinforces that e-commerce platforms need to honor confirmed orders or provide clear, valid reasons when they cannot do so.

▦ Linked Companies