transcosmos opens a new operations center, CX Square Magok, in South Korea
Summary
transcosmos opened CX Square Magok in Seoul to expand its contact center footprint in South Korea. The new center supports about 400 workstations and is built around AICC infrastructure for AI-enabled customer service. The company says the site will improve agent training, consultation quality, and operational efficiency through tools such as trans-AI Tutor and generative AI analytics. The launch also supports broader AI Transformation initiatives across customer service and related business domains.
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