How AI Could Transform Jobs in Call Centers and IT Support
Summary
The article examines how AI is changing call center and IT support work. It highlights products from TeamViewer and Parloa that automate customer service tasks and may replace some human roles. It also notes that fully replacing people is difficult, using Klarna’s reversal as an example of quality limits in AI support. The piece frames this as an ongoing shift that affects both customer service and first-line IT support teams.
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