The Central Bank of Uzbekistan named the banks with the highest complaint index in the first quarter

▤ Summary

The Central Bank of Uzbekistan published a first-quarter ranking of commercial banks with the highest complaint index. The list includes banks such as Business Development Bank, Anor Bank, and Microcreditbank, and it measures complaints relative to each bank’s customer base. The regulator said the elevated complaint rates point to problems such as weak product communication, slow complaint handling, and failures in digital services and payment processing. It also told banks to analyze complaint patterns and improve customer service and consumer protection processes. The index is not a measure of financial stability or liquidity.

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