Sabotage, ignoring, “everything works here”: how to implement process management when nobody wants to change

▤ Summary

This article discusses the challenges of implementing process management when employees resist change and default to saying everything already works. It uses BPMN and Business Studio as examples of tools that can help structure and automate processes, but it emphasizes that technology alone does not solve adoption problems. The article outlines practical change-management tactics such as starting with pain points, involving people early, and showing quick wins. It also highlights the need to link processes to business goals and KPIs so teams understand why the change matters.

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