Medallia Announces Recapitalization And Ownership Transition
Summary
Medallia has entered a recapitalization agreement that will reduce debt and add $150 million in new capital. The transaction will transfer ownership from Thoma Bravo to an investor group led by Blackstone, Apollo, and FS KKR Capital Corp. Medallia plans to use the capital to accelerate AI-driven innovation, expand automation, and deepen integrations across contact center, CRM, workflow, and agentic AI ecosystems. The company says operations will continue without disruption while it moves toward closing the deal before year-end.
Classifications
industries
Fintech & Banking
applications
Customer Service & Support
AskAI Classifications
Labels
SaaS
Customer Experience Management Software
Analytics Software
Linked Companies
Medallia
$100M to $250M