The Doctor Who Treats Patients With a Gaming Mouse
Summary
This article shows how a telehealth practice uses TextExpander and a programmable gaming mouse to standardize clinical documentation and patient communication. Dr. James Ries built large branching snippets that help providers complete common telehealth scenarios quickly and consistently. The workflow reduces omission errors, lowers cognitive load, and keeps care more empathetic by freeing providers from repetitive typing. The piece also highlights a public Telehealth Starter Pack that other teams can adopt and adapt. It frames workflow design as a leadership and patient-safety issue, not just an efficiency hack.
Classifications
industries
Fintech & Banking
applications
Customer Service & Support
AskAI Classifications
Labels
SaaS
Developer Tools
Workflow Automation Software
