Concerns over complaints against telecom services

▤ Summary

Nigerian telecom users are facing poor service quality, frequent dropped calls, and rapid data depletion complaints. The article points to fibre cuts, vandalism, and unreliable power as key causes of network instability. The NCC is reviewing the national telecom policy and has already ordered operators to compensate subscribers for poor service. Airtel also launched a data calculator to help customers understand data usage and improve transparency. These developments show a sector under regulatory pressure and in need of infrastructure and customer-experience improvements.

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