Tech CEOs are breaking the law

▤ Summary

This piece argues that software companies cannot use generative AI to eliminate the human work behind product strategy and development. It says reducing customer friction is only possible because complexity shifts to internal systems, engineering, and operations. The article warns that deciding what to build, for whom, and why still requires deliberation and cannot be fully automated. It also rejects the idea that a business can remove its own people while still serving customers effectively.

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