ASFIC. “Medidas de celeridade processual são um paliativo"

▤ Summary

Capita has acquired Salmat Speech Solutions’ UK operations to strengthen its contact centre capabilities. Salmat provides speech recognition, text-to-speech, and voice biometric technologies that support caller routing and identity verification. Capita says the deal fits a broader investment push across its contact centre technology and operations. The acquisition should improve service for internal and external customers, especially in financial services and public sector use cases.

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