Capita buys Salmat Speech Solutions

▤ Summary

Capita’s IT services business acquired Salmat Speech Solutions’ UK operations for an undisclosed amount. The deal expands Capita’s contact centre and unified communications capabilities, especially around voice recognition and voice biometrics. Capita also secured an agreement to use Salmat’s advanced product set and to create a route to market in the UK and EMEA. The move follows a series of prior acquisitions as Capita continues investing in customer service and telephony capabilities.

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