RBC’s McKay says he's using AI every day to help reshape how he runs the bank
Summary
RBC CEO Dave McKay says he uses a customized AI tool every day to speed up decisions and manage the bank more efficiently. The system combines internal bank data with external information to generate reports in seconds rather than days. RBC is using AI to improve productivity, support revenue growth, and expand customer capacity rather than cut staff immediately. The article also places RBC’s AI push in the context of wider adoption across Canada’s big banks and increased regulatory scrutiny of AI risks.
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