Ruined Goa trip costs MakeMyTrip, Go Air Rs 1.39 lakh after consumer body steps in

▤ Summary

A Himachal Pradesh consumer commission ordered MakeMyTrip and Go First to pay more than Rs 1.39 lakh to a family after a cancelled Goa-bound flight and a delayed refund. The commission held both companies liable for deficiency in service because the consumers paid MakeMyTrip directly and were left waiting nearly three years for their money. It rejected MakeMyTrip’s argument that it was only a facilitator and said internal arrangements between service providers cannot override consumer rights. The ruling reinforces accountability for online travel platforms when bookings are cancelled and refunds stall.

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