One in three payment recipients has trouble paying for essential goods - the reason is the 'friction tax' in fragmented global payment systems

▤ Summary

Thunes and Juniper Research highlight how fragmented cross-border payment systems create delays, hidden fees, and financial stress for people who rely on remittances. The study says one in three recipients struggle to pay for essentials such as food, rent, or utilities because transfers get stuck in disconnected networks. It also shows that many senders lack upfront fee clarity, which adds uncertainty to international money movement. The piece positions interoperability as a major priority for improving financial inclusion and meeting broader G20 cost-reduction goals.

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