Banks Urged to Reuse Fraud Data to Fix Broken Dispute Processes & Rebuild Trust in Digital Banking

▤ Summary

The article argues that banks should reuse fraud and authentication data to improve dispute handling and rebuild customer trust. It highlights the high cost of fraud in South African digital banking and the operational burden created by manual, analogue dispute processes. It also shows how contextual data from risk-based authentication can help banks resolve disputes faster and give customers more transparency. The piece frames this as an integration and product-design opportunity for banks and their security partners.

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