Uniphore Software Systems Launches auMina QSense™ to Transform Performance Management in Customer Facing Roles
Summary
CHENNAI, India--( BUSINESS WIRE )--Uniphore Software Systems, the global Conversational AI technology company, has launched auMina QSense™ which is a smart quality management tool for business analysts, quality analysts and agents at contact centers that helps transform their current performance management process in customer facing roles. auMina QSense™ can support contact centers by reducing the need for manual interventions while delivering on-the-job coaching and training at scale to drive superior customer service through actionable insights. It provides a single window display of all gradients of agent performance and insights about call quality, customer behavior and communication analysis. AI driven conversational analytics also enables auMina QSense™ to drive smarter call sampling for accurate quality audits, reducing the time taken for analysis through manual interventions. With auMina QSense™ Uniphore responds directly to the crying need to empower quality managers in contact centers with AI-infused, real time feedback and coaching to help their agents be more and provide a better customer experience.”
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