GSA’s AI adoption is driving significant time savings, officials say

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GSA says its internal AI rollout is already saving hundreds of thousands of work hours and could reach one million hours as employees automate routine tasks. Agency leaders say adoption has climbed from about 15% to roughly 70% of the workforce over the past year and a half. GSA is also expanding its USAi sandbox so more agencies can test and scale AI tools safely. The agency’s OneGov purchasing program has helped federal buyers get discounted AI and software offerings from major tech vendors. Officials say AI is also improving identity proofing and service delivery for citizens.

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