Alipay government AI assistant “Xiaozheng” surpasses 100 million services

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Alipay says its government AI assistant "Xiaozheng" has surpassed 100 million service interactions. The assistant launched in September 2025 and targets common government-service needs such as social security, household registration, and housing fund inquiries. It uses natural-language interaction to interpret requests, route users to the right service entry, and guide them through the process. The service now covers more than 30 provincial-level regions and handles hundreds of thousands of requests per day. The milestone shows continued demand for AI-driven digital government services and stronger user adoption at scale.

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