Telus to charge $15 to activate new SIM cards, as ban on switching fees takes effect

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Telus plans to charge $15 for new SIM card or eSIM activations just as the CRTC’s ban on switching and activation fees takes effect. The regulator has warned that the fee may violate the new rules because a SIM or eSIM is required to deliver wireless service. Telus argues that the charge covers real product and fulfillment costs rather than an administrative activation fee. The dispute mirrors a similar warning the CRTC recently sent to Bell over its device handling fee.

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