Nubank bank apologizes to its customers for liquidation alert sent by mistake

▤ Summary

Nubank apologized after some customers received an in-app alert incorrectly saying the bank was being liquidated. Cristina Junqueira said an employee accidentally triggered a protocol meant for bank liquidation after submitting an internal software change request. The company said only a small portion of customers received the message and confirmed that operations continue normally. Nubank is investigating the incident and has informed affected customers. The error drew attention because of recent bank liquidations in Brazil and sparked debate on social media.

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