Obtained the “Customer Harassment Countermeasure Promotion Company Certification”
Summary
Kansai Business Information (KBI) announced that it received a certification for promoting customer-harassment countermeasures in contact centers. The company says it has spent 25 years operating Osaka Gas customer centers and has built training, escalation, and employee-care processes to support safe and consistent service. KBI is using the certification to reinforce its workplace policies and improve the quality of customer interactions. The announcement also highlights KBI’s broader service portfolio in digital, contact center, back-office, and training work.
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